<aside> 👋 Hi! My name is Sepideh (Sep).

Product and UX Designer with 7+ years of experience designing AI-driven, telecom, mobility, fintech, e-commerce, and marketplace platforms. I turn complex systems, backend logic, and data-heavy workflows into intuitive product experiences that support user needs, business goals, and technical constraints.

My work combines product strategy, UX research, interaction design, design systems, and measurable impact, from discovery and service blueprints to high-fidelity UI and dev-ready delivery.

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Contact

Portfolio

☎️ +31 6 45 226 909

📍 Utrecht, NL

Work Experience

Product Designer

Talk360,** Amsterdam, NL – (Nov 2025 - Mar 2026)

Talk360 is an international telecom platform helping migrant communities make affordable calls worldwide.

Improved call readiness and reduced support friction by designing end-to-end UX for calling, wallet, and Test Call flows across web and mobile.
Translated complex backend logic, payment states, and network quality checks into clear user journeys, wireframes, prototypes, and scalable design patterns.
Supported product and engineering teams with dev-ready Figma files, interaction specs, and backlog clarification during sprint cycles.
Contributed to a +3% ACD improvement by improving user confidence before calls and reducing uncertainty around call quality.

Product Designer

Monks, Hilversum, NL – (Sep 2024 - Sep 2025)

Monks is a global digital-first marketing and technology company working across AI, data, creative, and digital product innovation.

Improved user satisfaction by 46% by designing predictive AI interfaces focused on transparency, trust, and ethical decision-making.
Led mixed-method research, stakeholder evaluation, and usability testing to turn ambiguous AI concepts into actionable product insights.
Created scalable Figma design systems and reusable patterns, improving design-development consistency by 57%.
Designed human-AI interaction flows that helped users understand AI recommendations, system confidence, and possible future outcomes.

Product Designer

DigiNext, Tehran, IR – (Jan 2024 - Sep 2024)

DigiNext is a digital innovation and education platform focused on technology talent, startup programs, and digital product development.

Increased usability score by 68% by redesigning core platform journeys for 200k monthly users, including homepage, course pages, team pages, and job listing flows.